Jack Health Help Center

We&apos;ve Got You Covered!If you forgot to use a promo code during checkout, no problem! Contact our customer service team, and we&apos;ll retroactively apply the promo code to your order.For Jack Health patients:&#xA0;Chat with us or email us at &#x1F4E7; <a data-fr-linked="true" href="mailto:hello@jackhealth.ca">hello@jackhealth.ca</a>.For Jill Health patients:&#xA0;Chat with us or email us at &#x1F4E7; <a data-fr-linked="true" href="mailto:hello@jill.health">hello@jill.health</a>.

We've Got You Covered!. If you forgot to use a promo code during checkout, no problem! Contact our customer service team, and we'll retroactively apply the promo code to your order. For Jack Health patients: Chat with us or email us at 📧 hello@jackh

I Forgot to Use a Promo Code for My Order - How Do I Get That Applied?

Orders

How Does Jack and Jill Health Work?

Are Jack Health and Jill Health the Same Company?

What Sorts of Health Concerns Can Jack Health Help Me With?

What Sorts of Health Concerns Can Jill Health Help Me With?

Seeing a Healthcare Provider Online

About Us

How Can I Log Into My Account?

How Can I Reset My Password?

How Can I Update My Address?

How Can I Update My Email Address?

How Can I Update My Payment Method?

How Can I Update My Billing Information

How Do I Check and Troubleshoot My Account Credits?

Account

How Can I Contact the Pharmacy at Jack and Jill Health?

How Can I Contact the Medical Team at Jack and Jill Health?

Can I Transfer My Existing Prescriptions to Jack and Jill Health?

Can I Transfer My Prescription from Jack and Jill Health to My Local Pharmacy?

Can I Pick Up My Prescription at the Pharmacy?

Pharmacy Services

Why Is My Order Still in Processing?

How Long Does It Take to Process and Deliver My Order?

I Was Supposed to Be Refunded, But I Don't See It on My Credit Card. What Should I Do?

Do I Have to Be at Home to Accept My Delivery?

Do Your Products Come in Discreet Packaging?

How Do I Check If My Medication Is Covered by Insurance?

What Should I Do If I Need to Submit a Prior Authorization Form for My Medication?

Insurance

Do I Need to Fast Before My Bloodwork? 🩺💉

How Does the Lab Work Process Work?🧪🩺

What is Included in Weight Loss Lab Work? 🧪📋

What is Included in TRT Lab Work? 🧪📋

Can I Use My Most Recent Lab Work from Another Provider? 🩺🧾

Labwork

Will I continue to lose weight throughout this program?

How do I maintain my weight after losing it?

How does the weight loss program at Jack and Jill Health work?

Am I Eligible for the Weight Loss Program?

How do I Start the Weight Loss Program?

Why is Mounjaro Currently Unavailable?

Why Am I Covered for Saxenda and Not Ozempic?

Do I need to go on a diet to lose weight with your program?

Weight Loss

What's the difference between Cialis/Tadalafil Daily and Cialis/Tadalafil PRN?

What's the difference between brand and generic ED medications?

How Effective Are ED Medications?

What side effects can ED medications cause?

What are some common myths about erectile dysfunction?

Erectile Dysfunction (ED)

How do I start the TRT program?

What is TRT and how does it work?

What are the potential side effects of TRT?

Am I Eligible for the TRT Program? 🤔

Testosterone Replacement Therapy (TRT)

What Medications Do You Offer for PE?

How Much PE Medication Do I Need?

How Long Will I Be Numb Once I Apply the PE Gel?

Are there side effects to PE medications?

Premature Ejaculation (PE)

What hair loss treatments are available?

How Long Does It Take for Hair Loss Treatments to Work?

Hair Loss

Policies, Terms, and Privacy

Are there any membership or subscription fees?

I Forgot to Use a Promo Code for My Order - How Do I Get That Applied?Updated 9 months ago