We've Got You Covered!. If you forgot to use a promo code during checkout, no problem! Contact our customer service team, and we'll retroactively apply the promo code to your order. For Jack Health patients: Chat with us or email us at 📧 hello@jackh

We&apos;ve Got You Covered!If you forgot to use a promo code during checkout, no problem! Contact our customer service team, and we&apos;ll retroactively apply the promo code to your order.For Jack Health patients:&#xA0;Chat with us or email us at &#x1F4E7; <a data-fr-linked="true" href="mailto:hello@jackhealth.ca">hello@jackhealth.ca</a>.For Jill Health patients:&#xA0;Chat with us or email us at &#x1F4E7; <a data-fr-linked="true" href="mailto:hello@jill.health">hello@jill.health</a>.

I Forgot to Use a Promo Code for My Order - How Do I Get That Applied?

Ensuring Quick Order Processing 📦💨. We know you’re excited to receive your order, and we’re here to help ensure everything goes smoothly. Here’s a handy checklist to help make sure your order is processed as quickly as possible. Order Processing Ch

Ensuring Quick Order Processing &#x1F4E6;&#x1F4A8;We know you&#x2019;re excited to receive your order, and we&#x2019;re here to help ensure everything goes smoothly. Here&#x2019;s a handy checklist to help make sure your order is processed as quickly as possible.Order Processing Checklist &#x1F4D3;Before reaching out, review these steps to ensure everything is in order:&#x2714;&#xFE0F; Account InformationIs your profile information up to date? Check your contact details, billing, and shipping address.&#x2714;&#xFE0F;&#xA0;ID and VerificationHave you submitted a valid photo ID and a selfie for verification?&#x2714;&#xFE0F;&#xA0;Consultations and Medical InformationHave you completed both your general health consultation form and the product-specific questionnaire?&#x2714;&#xFE0F;&#xA0;Prescription ApprovalHas our medical team reviewed your consultation and approved your prescription? Check your Medical Chat to ensure there are no pending additional questions.

Why Is My Order Still in Processing?

Fast and Secure Delivery Times! 🚚📦. Once the prescription is approved by our medical team, the our partner pharmacy's processing time is 3-5 days. After processing, delivery times vary based on your location:. Urban/Metropolitan Centres in Ontario:

Fast and Secure Delivery Times! &#x1F69A;&#x1F4E6;Once the prescription is approved by our medical team, the our partner pharmacy&apos;s processing time is 3-5 days. After processing, delivery times vary based on your location:Urban/Metropolitan Centres in Ontario: 1-2 business daysSuburban/Rural Areas and Urban Centres Outside of Ontario: 2-5 business daysRural/Remote Locations: 5-10 business daysSpecial Note!&#xA0;&#x2744;&#xFE0F; Cold Chain Weight Loss Medications&#x2744;&#xFE0F;: Delivered within 1-2 business days to ensure the medication remains at the correct temperature.

How Long Does It Take to Process and Deliver My Order?

Understanding the Refund Process 💳🔄. We aim to process refunds promptly, but sometimes, they may take a little time to appear on your credit card statement. Here’s what you need to know if you haven’t seen your refund yet. Check the Refund Timeline

Understanding the Refund Process &#x1F4B3;&#x1F504;We aim to process refunds promptly, but sometimes, they may take a little time to appear on your credit card statement. Here&#x2019;s what you need to know if you haven&#x2019;t seen your refund yet.Check the Refund TimelineProcessing Time: Once we issue a refund, your credit card company typically processes it in 5-10 business days. This time frame can vary depending on your card issuer&apos;s policies.Bank Handling: After processing, your bank may take additional time to post the refund to your account. If you feel the refund is taking longer than expected, contact your bank to find out about their specific processing times.What You Can DoCheck Your Bank Statement: Sometimes, refunds are processed as reversals. Instead of showing as a credit amount, the original charge might be cancelled out. Review your statement for any such adjustments.Contact Customer Support: If it has been more than 10 business days and you still don&#x2019;t see your refund, or if your statement does not indicate a reversal, please contact our customer support team. We&#x2019;re here to help ensure that your refund is processed correctly.

I Was Supposed to Be Refunded, But I Don't See It on My Credit Card. What Should I Do?

Convenient Delivery Options for You! 🚚🏠. Yes! Our products are just for you, which means we want YOU to be the one receiving them. Delivery Details. Carrier Requirements:Due to provincial legislation, our carriers will not drop off a package withou

Convenient Delivery Options for You! &#x1F69A;&#x1F3E0;Yes! Our products are just for you, which means we want YOU to be the one receiving them.Delivery DetailsCarrier Requirements: Due to provincial legislation, our carriers will not drop off a package without obtaining a direct or indirect signature. If you miss your package, our carriers should leave a note letting you know when and where to pick it up OR when they will attempt redelivery.Alternative Delivery Locations: We also deliver to post boxes (P.O. Boxes) and pickup locations for Canada Post and FedEx.Special ConsiderationsPatient&#x2019;s Agent: You can specify an agent in advance to accept and sign for your prescriptions on your behalf. Please note that the delivery person cannot act as your agent as they are the agent for the pharmacy.Signature Waiver: Unfortunately, a waiver cannot be signed in advance to request that the prescription delivery be left unattended on the premises (e.g., in a mailbox, between the doors, etc.).Weight Loss Medications: For these sensitive items, it&apos;s best to ensure someone can receive the package to maintain the required temperature.Tracking Information: Your tracking number will update regularly with status changes on your package. Tip: Sign up for text notifications with your carrier to get your package updates directly to your phone!For more information on the regulations, please visit the<a href="https://www.ocpinfo.com/practice-education/practice-tools/fact-sheets/delivery-prescriptions/" style="text-decoration:none;">&#xA0;OCP website</a>.

Do I Have to Be at Home to Accept My Delivery?

Stealthy Shipping for Your Privacy! 🕵️‍♂️. Absolutely! We understand how important privacy is to you. That’s why all our products are shipped in discreet packaging. Our packages are plain and unbranded, with no logos or descriptions revealing the co

Stealthy Shipping for Your Privacy! &#x1F575;&#xFE0F;&#x200D;&#x2642;&#xFE0F;Absolutely! We understand how important privacy is to you. That&#x2019;s why all our products are shipped in discreet packaging. Our packages are plain and unbranded, with no logos or descriptions revealing the contents inside. We&#x2019;re committed to protecting your privacy every step of the way.

Do Your Products Come in Discreet Packaging?

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