I Was Supposed to Be Refunded, But I Don't See It on My Credit Card. What Should I Do?Updated 9 months ago

Understanding the Refund Process 💳🔄

We aim to process refunds promptly, but sometimes, they may take a little time to appear on your credit card statement. Here’s what you need to know if you haven’t seen your refund yet.

Check the Refund Timeline

Processing Time: Once we issue a refund, your credit card company typically processes it in 5-10 business days. This time frame can vary depending on your card issuer's policies.

Bank Handling: After processing, your bank may take additional time to post the refund to your account. If you feel the refund is taking longer than expected, contact your bank to find out about their specific processing times.

What You Can Do

Check Your Bank Statement: Sometimes, refunds are processed as reversals. Instead of showing as a credit amount, the original charge might be cancelled out. Review your statement for any such adjustments.

Contact Customer Support: If it has been more than 10 business days and you still don’t see your refund, or if your statement does not indicate a reversal, please contact our customer support team. We’re here to help ensure that your refund is processed correctly.