Why Is My Order Still in Processing?Updated 9 months ago

Ensuring Quick Order Processing 📦💨

We know you’re excited to receive your order, and we’re here to help ensure everything goes smoothly. Here’s a handy checklist to help make sure your order is processed as quickly as possible.

Order Processing Checklist 📓

Before reaching out, review these steps to ensure everything is in order:

✔️ Account Information

Is your profile information up to date? Check your contact details, billing, and shipping address.

✔️ ID and Verification

Have you submitted a valid photo ID and a selfie for verification?

✔️ Consultations and Medical Information

Have you completed both your general health consultation form and the product-specific questionnaire?

✔️ Prescription Approval

Has our medical team reviewed your consultation and approved your prescription? Check your Medical Chat to ensure there are no pending additional questions.